EfficiencyNextNotes from the work.
Written by the people who do the work.
AI that fits the work
Adding AI to a messy process does not automatically make it better. It can just make the mess happen faster.
On SystemsPlatforms can make us average
When we shape our work around a platform, we risk losing what made us different.
On CraftThe tool is not the craft
The potter’s wheel completely changed how clay could be shaped. It didn’t change the eye that could see the bowl before it existed.
From the FieldStop asking, start collecting
In 4 minutes, we collected more data than in 4 years of surveys. No emails. No follow-ups. No waiting.
On AISometimes the best gift is stability
Not every organization can sprint at the pace of AI innovation. A stable plateau to receive benefits from isn’t a bad thing.
On SystemsThe glue person is a risk
Good systems don’t rely on someone remembering everything. They make the next step obvious.
On CraftCorrect is not always right
AI can design every part of a good mug. Knowing how to make a great one takes years of craft.
On SystemsToo successful to thrive
The most effective tools in the organization are the ones least likely to get investment. Because they have always delivered and still do.
On SystemsThe cost of hesitation
Each individual pause only lasts a few seconds. But across teams, those pauses compound constantly.